This normally happens with a refund whether it was requested by calling up xbox support or if the charge was disputed through the bank that the purchase was made through and the bank charged it back and Microsoft gave the money back. Or if the game was purchased with one of the profiles on the console and the console is set as its home console then the license was taken away for that game. This happens with a digitally purchased game when the account that purchased the game is either not signed in on the console or does not have that console set as its home console so that any other profile on that console can play the game.
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